Frequently Asked Questions

At Decatur Orthopedic Center, our passion is your musculoskeletal healthcare. We pride ourselves with answering your questions fully in a timely manner. Below you will find answers to some common questions. If you do not find the answer to your question please call us at 864-2665.

At which hospital is Decatur Orthopedic Center affiliated?

Our team has privileges in Decatur at both St. Mary’s Hospital and Decatur Memorial Hospital, Kirby Medical Center in Monticello, and at Pana Community Hospital in Pana. They cover emergency orthopedic call and perform both emergent and elective surgical cases at both hospitals.

Do I need a referral to schedule an appointment?

Decatur Orthopedic Center does not require a referral to schedule an appointment. Please verify with your insurance company the need of any referrals prior to your first visit.

What is your cancellation policy?

We kindly ask that if you are unable to keep your scheduled appointment that you call our office a minimum of 48 hours in advance. A $25 fee will be assessed for missed appointments.

Which Insurance plans do you accept?

Decatur Orthopedic Center is a preferred provider with most insurance plans. If you have any questions regarding our participation with your plan, please call the billing office at (217) 864-2665.

Will I be required to pay my co-pay at the time of service?

Yes, we ask that you pay your co-pay at the time of service. We accept cash, check, Visa, MasterCard, Discover, and American Express.

Good Faith Estimates

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.